ChargePoint uses AI for fault diagnosis at charging stations
ChargePoint claims that the AI software is easy to use for EV drivers who arrive at a charging station and find a problem. If the charging station is not working, all drivers need to do is upload photos of the damaged charging station using the ‘Report a problem’ function in the app. The app then automatically links the problem to the driver’s location and analyses the images.
“By deploying AI technology that can diagnose hardware issues, ChargePoint has a critical new tool joining our Network Operations Center to ensure station uptime,” says Rick Wilmer, CEO of ChargePoint. “This technology will enable us to triage and resolve physical issues that cannot not be detected via remote monitoring, demonstrating our commitment to innovations which deliver a reliable charging network.”
The idea behind the AI approach is that charging points do not have to be inspected on-site to identify damage. Instead, the AI diagnosis could mean that a service technician can be dispatched immediately with appropriate spare parts. This should significantly reduce the time it takes for a charging station to be repaired.
Drivers who report a problem can even track the repair status in their app and their report automatically generates an alert for the station owner. This also simplifies the authorisation process required for the repair.
The problems that can occur at charging points are numerous and complex. Recently, for example, there has been a high incidence of theft of permanently attached charging cables, which were simply cut off by thieves, likely looking to sell the copper cables.
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